Become a Senior Implementation Specialist at Trader Interactive and lead comprehensive onboarding projects. This role allows you to shape customer experiences through high-quality implementations in a global business context.
As a senior practitioner, you will execute the implementation process for complex dealer group accounts. Your responsibilities will include running scoping sessions, configuring dealer CRM systems, and conducting hands-on training for various staff levels. Additionally, you'll provide coaching to junior colleagues while serving as an escalation point for critical issues.
Key Responsibilities:
• Oversee complex dealer onboarding projects end-to-end
• Lead structured kick-off and scoping sessions
• Ensure accurate CRM configuration for dealers
• Deliver effective training for dealership staff
• Support mentorship for junior Implementation Specialists
Requirements:
• Minimum 4 years in B2B SaaS implementation
• Experience with large dealer groups or OEM programs
• Proven ability to manage non-technical user training
• Robust skills in cross-functional coordination
• Detail-oriented with a customer-first approach
Join Trader Interactive and shape the future of software implementation, all while fostering your qualified growth.
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📌 Senior Implementation Specialist At Trader Interactive Toronto
🏢 Trader Interactive
📍 Toronto
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