Support clients in the MRO sector as a Customer Service Specialist. Manage product inquiries and orders, ensuring a seamless customer experience across various communication mediums.
In this key role, you will engage with customers and provide recommendations tailored to their needs. You'll handle all aspects of order processing and customer queries, while maintaining an up-to-date knowledge of product lines through training sessions. Prompt resolution of complaints and management of backorders will also be key responsibilities.
Key Responsibilities:
• Handle calls and emails from customers and vendors
• Recommend appropriate products for applications
• Address and resolve customer complaints promptly
• Manage order entries from diverse sources
• Expedite outstanding requests and communicate delivery info
Requirements:
• Understanding of industrial MRO and OHE safety preferred
• Solid skills in Microsoft Word and Excel
• Familiarity with online order systems is required
• Eagerness to learn current skills
• Capable of applying knowledge quickly and accurately
Bring your expertise in customer service to the MRO sector and enhance client satisfaction.
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📌 Customer Service Specialist Mro Sector Greater Sudbury
🏢 Weber Supply
📍 Greater Sudbury