Customer Service Representative Responsibilities:
Answer customer, vendor, and outside sales representative’s calls / emails
Recommend products for specific applications
Handle customer complaints and concerns
Enter / review orders submitted by email, fax, mail, phone, E.D.I. and online
Provide quotations to customers and sales representatives upon request
Expedite outstanding backorders and orders as required
Source non-stock items for specific customer requests
Maintain knowledge level on product lines by attending a variety of training sessions
Provide (M)SDS sheets where and when necessary
Work with the team in shipping to expedite rush orders and provide delivery information to customers
Serving walk-in customers, fit-testing
Other duties as assigned

Qualifications
Working knowledge of industrial MRO and OHE safety is preferred
Willingness to learn current skills

Physical/Mental Demands
Proficiency in Microsoft Word & Excel
Experience with online order systems
Capable of learning recent skills and transferring that knowledge immediately and accurately
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📌 Customer Service Representative Greater Sudbury
🏢 Weber Supply
📍 Greater Sudbury