Lead customer service excellence as a Passenger Service Supervisor with Alliance Ground International. Ensure travelers are well-informed while upholding safety and airline standards in this agile role.
As a Passenger Service Supervisor at AGI, you will oversee Passenger Service Agents and Leads, enhancing traveler satisfaction through exceptional service delivery. Your leadership will be pivotal in addressing customer concerns and guiding staff during check-ins, boarding, and baggage handling processes. Focus on safety, security, and a high standard of customer care to meet the unique needs of each trip.
Key Responsibilities:
• Direct and assist Passenger Service Agents on duty
• Make staffing recommendations and resolve escalated issues
• Ensure training compliance for recent hires and current staff




• Handle customer interactions with professionalism at all points
• Manage flight movement communication effectively
Requirements:
• Minimum of one year relevant experience in the airline industry
• Previous customer service experience preferred
• High school diploma or equivalent required
• Excellent communication and time management skills
• Must lift 70 pounds and work in fast-paced settings
Elevate your career by bringing your leadership and customer service skills to AGI, where exceptional passenger experiences begin.
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📌 Passenger Service Supervisor At Agi Richmond (Canada)
🏢 lliance Ground International
📍 Canada