Why Join the Customer Service Team? Join a dynamic team where you will play a key role in the customer experience within the aircraft engine component repair sector. This position offers the opportunity to collaborate with multiple stakeholders across the organization, contribute to continuous service improvement initiatives, and have a direct impact on customer satisfaction and retention.
What will your day-to-day look like? Act as a frontline Customer Service representative, providing comprehensive aftermarket support to customers and operations within an engine component repair environment.
Represent PWA & as the primary customer point of contact and collaborate with numerous teams across the value stream (e.g., ITC, Information Technology, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales, and SIOP).
Understand and interpret customer requirements to ensure their needs are met while balancing business objectives and fostering strong customer relationships.
Contribute to customer retention in a competitive marketplace and support the achievement of AMF performance objectives.
Manage customer accounts and work closely with ACS (Aerospace) Sales and Marketing teams.
Prepare and coordinate all aspects of customer visits, including but not limited to contract reviews and quarterly DOF business review meetings.
Independently negotiate and resolve complex issues.
Manage projects of moderate size and scope.
Demonstrate strong capabilities in data extraction, analysis, and interpretation.




Serve as the focal point for ITC compliance.
Execute transactions requiring knowledge of international trade, export controls, regulatory requirements, information systems, and financial processes, in accordance with Transport Canada regulations.
What do you need to be successful? Bachelor's degree in Management, Business Administration, or a related field.
Minimum of 8 years of experience with a Bachelor's degree, or 5 years of experience with a Master's degree.
Knowledge of PWA & engines, engine components, and the aftermarket industry (asset).
Knowledge of SAP, component repair processes, and international trade/export controls (asset).
Strong self‑motivation and ability to work effectively in a team environment.
Excellent customer service and communication skills.
Robust command of English to read and understand technical documentation and terminology from international organizations on a daily basis, and to communicate effectively in writing and verbally with customers, suppliers, and colleagues worldwide.
What We Offer Pension and savings plan with employer contributions.
Comprehensive group insurance program.
Career development and advancement opportunities.
Merit and recognition programs.
Health and wellness program, including telemedicine services.
Recreational and sports club.
Nearby daycare facilities.
Accessible public transportation options and free parking.

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📌 Customer Service Manager (Quebec City)
🏢 Pratt & Whitney
📍 Quebec City