Join our industry-leading airline as a Customer Experience Representative. This vital role emphasizes customer interaction, assisting with check-ins, and addressing inquiries directly at the airport.
Reporting to the Customer Experience Supervisor, you will serve as the first point of contact for our customers. Your duties will involve managing reservations, handling baggage claims, and ensuring compliance with service standards. This role involves a hybrid responsibility scope that includes assisting as a Ramp Agent as needed.
Key Responsibilities:
• Follow all Customer Experience procedures diligently
• Welcome and assist passengers during check-in
• Provide detailed flight and service information




• Resolve baggage issues and handle claims
• Prepare for daily operations to enhance service
Requirements:
• High school diploma or equivalent required
• Background in customer service within aviation
• Familiarity with check-in and boarding protocols
• Skilled in computer systems for reservations
• Committed to high standards of customer service
Showcase your interpersonal skills and problem-solving ability as a representative in our thriving airline workplace.
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📌 Aviation Customer Experience Representative Quebec City (Canada)
🏢 Starlink Aviation
📍 Canada