Step into a vital role as a Collections Specialist, fully bilingual in French and English, located in Mississauga. Contribute to financial wellness by managing accounts efficiently in a hybrid setting.
This 12-month contract position emphasizes collaboration and proactive customer engagement. You will conduct professional collections conversations, ensuring a customer-first approach while resolving overdue balances. The role demands resilience and a robust sense of initiative in a financial services workplace.
Key Responsibilities:
• Handle account management through follow-ups and emails
• Conduct outbound and inbound collection calls
• Facilitate payment arrangements with clients
• Maintain accurate documentation of all customer interactions
• Strive to meet performance targets for calls and revenue
Requirements:
• At least 1 year of experience in customer service
• Fluent in both French and English, written and spoken
• Ability to manage a high volume of calls daily
• Skilled communication for sensitive topics
• Competence in navigating multiple digital systems
Leverage your bilingual skills and customer service expertise in a rewarding Collections Specialist role.
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