Department : NAM - People & Culture (P&C;)

Reports to : VP, People & Culture - NAM

Location : Vancouver, BC. The role will primarily be based at the new Arc'teryx Guest Services location at 565 Great Northern Way; hybrid work schedule is open. Candidates must be eligible to work in Canada.

Your opportunity at Arc'teryx
As a Business Partner, you define your role as a strategic partner for the business. You partner with people leaders and team members to accomplish business objectives through thoughtful, intentional, and innovative people practices.

Meet your future team
The NAM People & Culture Business Partner team operates in strategic partnership with the Global P&C; Business Partnership and the North America Regional business, to drive continuous evolution of people practices and foster a culture of belonging that generates high-performance, strength-based teams, and values-based leadership. In this role, you will partner with Guest Services leaders in applying thoughtful, intentional, and innovative people practices.

Core Activities

Serve as the main P&C; point of contact for the Guest Services (GS) function.

Partner and support Guest Services leadership to create a people strategy that builds teams who exceed business objectives.

Foster, nurture and evolve relationships that enable rapport, trust and influence throughout the company.

Manage and resolve complex employee relations issues, including conflict resolution, workforce planning, learning & development and terminations.

Partner with Guest Services Workforce Planning and Finance to manage ongoing and seasonal workforce planning, budgeting, headcount needs and hiring.

Work closely with Talent Acquisition partners to deliver high volume seasonal hiring.

Coaching and uplifting overall leadership capabilities of the business through coaching and partnership on people priorities such as talent identification, succession planning, recognition & rewards, objectives, performance management,



organization design, workforce planning, learning & development and terminations.

Create diverse and inclusive work setting through collaboration with EDI experts and stakeholders.

Identify business and resource gaps and partner with People Leaders on solutions.

Gather and analyze relevant people and business information to identify trends and communicate recommendations.

Ensure personal-development tools and information are available, communicated, and understood.

Develop cross-functional projects from scratch and participate in business-wide projects that aim to solve organizational pain points.

Support other functions within NAM as needed.

Future Projects

Support projects which transform Guest Services Operations such as relocation, workforce planning, and more.

Lead organizational design in partnership with senior business leaders.

Support the budgeting and forecasting process for GS.

Qualifications

4+ years of progressive HR experience, ideally in a high volume, retail or call‑centre environment.

Comfortable navigating relationships at all levels and leveraging data to manage complex stakeholders.

Highly collaborative style and willingness to work in teams as both leader and supporting member.

Ability to coach, mentor, advise team members toward growth and development paths aligned with business and personal objectives.

Strong project management skills with ability to adapt to changing priorities.

Strong analytical and problem‑solving skills; able to analyze data, assess people, understand trends, and develop prioritized recommendations.





Excellent listening and communication skills, comfortable communicating large complex changes.

Comfortable operating in a complex business environment and enjoying being part of highly complex business discussion.

Ability to quickly build an in‑depth understanding of the business, key processes, priorities and plans.

Committed to finding the best way, not necessarily the easiest.

Highly flexible and adaptable when faced with ambiguity.

Balance autonomy and collaboration.

Inspire breakthrough thinking and continuous improvement.

Seek the best solutions with unwavering commitment to do what is right.

Passion for work and desire to get outside and live it.

Compensation
The anticipated salary range for this role is $94,000 – $124,000 CAD annually.

Benefits

Health & wellbeing – Extended health, dental, vision coverage, mental health support, fertility benefits, gender‑affirming care, 24/7 Employee Assistance Program (EAP).

Financial wellbeing – RRSP matching, Arc'teryx Annual Incentive Plan, Employee Stock Purchase Program (ESPP) where applicable.

Time & flexibility – Paid time off, wellness time, No Wasted Day program (dedicated paid days to get outside & explore).

Family support – Parental leave top‑up and a nesting period for new parents.

Growth, community & gear – Professional development opportunities, Arc'teryx Academies (outdoor skill‑building events), Employee Belonging Councils, employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity
Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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📌 People & Culture Business Partner – Guest Services (Contact Centre) (British Columbia)
🏢 Arc'teryx Equipment
📍 British Columbia