4 days per week in office - Toronto

The Manager of Office Services & Facilities provides operational leadership for the Toronto office, ensuring a professional, high‑performing, and client‑focused workplace environment. The role oversees all on‑site services that shape the employee, client, and visitor experience, including facilities management, on‑site conference services, and Business Centre operations, and is accountable for the day‑to‑day operation of the office and consistent delivery of the Toronto Office workplace experience. Acting as a trusted advisor to Toronto office leadership, the Manager leads the local Office Services team, and drives service excellence, financial discipline, risk awareness, and continuous improvement in alignment with firm standards and expectations.

Responsibilities
Office Operations
Direct day‑to‑day operations of the Toronto office, ensuring reliable, professional delivery of all on‑site services, including facilities, conference services, and the Business Centre
Oversee integrated service delivery across office amenities, meeting and conference support, and Business Centre operations
Manage vendor and service partner relationships across workplace services, including facilities, janitorial, mail and print, food and hospitality, and other amenities
Ensure compliance with firm security, risk management, and business continuity policies
Support emergency preparedness and response, physical security protocols, data privacy, and records and data destruction requirements

Service Excellence & Stakeholder Partnership
Partner with Toronto office leadership and cross‑functional teams to deliver consistent, client‑focused workplace experience services aligned with firm standards
Serve as the primary point of contact for Office Services team the Toronto office, including facilities, conference services, and Business Centre operations
Ensure a high‑quality,



client‑ready workplace environment that supports employee productivity, collaboration, and a strong client and visitor experience

People, Financials & Continuous Improvement
Lead, coach, and develop the Toronto Office Services team, fostering a collaborative and service‑oriented culture
Conduct performance evaluations and support recruitment, onboarding, training, and performance management in partnership with Human Capital & Talent
Support development and management of the Office Services & Facilities operating budget, including staffing and vendor costs
Monitor expenditures, track variances, and support strong fiscal discipline and cost control
Drive continuous improvement and change initiatives related to workplace services, technology, and service delivery models
Collaborate with internal stakeholders on space utilization and workplace optimization strategies, including meeting and conference space usage

Qualifications
University degree in business administration, operations, or related field.
Excellent written and verbal communicator and strong project management skills
Minimum six (6) years of progressively responsible operations and/or operations management experience
Supervisory experience in a law firm or complex corporate environment preferred
Strong leadership and people management capabilities, including planning, problem‑solving, and decision‑making
Understanding of budgeting, financial management, and cost controls
Ability to build and motivate teams in a service‑oriented environment




Ability to work effectively in a decentralized, matrixed organization
Excellent interpersonal, written, and verbal communication skills
Solid planning, project management, and change management skills
Comfortable working both strategically and hands‑on
Strong attention to detail and ability to work with minimal supervision
Proficiency in MS Office and standard workplace technologies
Ability to handle confidential and sensitive information with discretion and sound judgment

Why Join Our Team
Hybrid work environment
Retirement savings plan with employer contribution
Benefit premiums paid by the firm
Telemedicine services
Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
Training and development programs based on your interests and needs

Les échelles salariales indiquées reflètent la plage typique pour ce poste dans la région indiquée. Nous reconnaissons que chaque candidat.e apporte un ensemble unique d’expériences et de compétences, et la rémunération finale sera déterminée avec soin en fonction des qualifications individuelles et des facteurs actuels du marché. Veuillez noter que le salaire sera discuté et négocié lors de l’entrevue.

Toronto: $111,600 - $137,800

Veuillez noter que les personnes qui reçoivent une offre d’emploi peuvent être tenues, pendant leur emploi au sein de Norton Rose Fulbright, de faire la preuve des vaccinations recommandées de temps à autre par le gouvernement ou les autorités de santé publique. Norton Rose Fulbright a le devoir d’accommoder les personnes qui ne sont pas en mesure de se faire vacciner pour des motifs protégés. Les candidat·es qui ont besoin d’un accommodement peuvent communiquer avec nous pour en discuter davantage.

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📌 Gestionnaire des services administratifs et des installations (Ontario)
🏢 Norton Rose Fulbright
📍 Ontario