Elevate the healthcare experience in Toronto as a Strategic Customer Success Manager at Heidi. This full-time hybrid role focuses on building strong customer relationships while ensuring successful implementations across healthcare organizations.
With 3-5 years of customer success expertise, you will manage a significant portfolio of SMB and mid-market accounts. You’ll be responsible for crafting strategic success plans, advocating for customer needs, and leading effective change management initiatives. This role requires a balance of strategic thinking and hands-on execution to drive account health and satisfaction.
Key Responsibilities:
• Execute customized success plans aligned with client objectives
• Foster multi-stakeholder relationships for better outcomes
• Lead end-to-end pilots and implementation processes
• Analyze customer data to assess health and progress
• Ensure account renewals and identify expansion opportunities
Requirements:
• 3-5 years in a customer success role at B2B SaaS
• Strong background managing relationships with healthcare stakeholders
• Proven analytical abilities with data platforms
• Excellent communication tailored to various audiences
• Experience in conducting QBRs and business assessments
Play a critical role in enhancing healthcare delivery with Heidi as you manage strategic accounts in this cutting-edge environment.
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