Fragomen is recognized as the world's leading immigration services provider. The Client Engagement team serves as the bridge between IT and the business, ensuring technology initiatives support client goals.
How you will make a difference as a Client Engagement Lead at Fragomen:
Responsibilities Understand and present state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications.
Continuously gather information from developers, designers, and product managers about recent features, functionality, and upcoming product changes.
Deliver product information in a compelling way to promote usage and adoption of the Firm’s technology.
Become a subject matter expert of the tools being demonstrated.
Own account strategy & growth: develop and execute account plans to drive revenue, retention, and expansion within assigned accounts.
Identify upsell and cross-sell opportunities aligned to customer business objectives.
Drive revenue growth for assigned products, including new sales, expansion, and renewals; build and manage pipeline aligned to revenue targets.
Position product offerings based on customer needs, market trends, and competitive landscape.
Partner with product teams to translate features into business value for clients.
Lead deal execution: manage the full sales cycle from opportunity identification through close; coordinate internal teams (pre-sales, legal, delivery) to ensure successful deal execution.
Provide feedback to product and marketing teams on customer needs, competitive insights, and market trends; influence product roadmap through voice of the customer.




Translate customer and market feedback into actionable product insights.
Develop and maintain relationships with clients and partners, aligning technology offerings to meet their strategic objectives and priorities.
Translate business objectives into actionable technical requirements and initiatives; gather, analyze, and document technical requirements and communicate them effectively to the appropriate technical teams.
Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).
Monitor client satisfaction and address issues or concerns promptly; proactively identify opportunities to add value and improve the client experience.
Collaborate with internal teams to ensure client expectations are met and exceeded.
Support project coordination by aligning stakeholders, tracking progress against milestones, and ensuring timely communication; identify and mitigate risks to support overall project delivery.
Work closely with product development, operations, and customer support teams to ensure alignment and coordination in delivering value to clients; serve as a liaison between clients and internal teams, facilitating communication and resolving conflicts.




Qualifications Strong business acumen with the ability to understand various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across corporate functions.
Solid presentation skills and a proven track record of successful presentations.
Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
Experience creating documentation and presentations.
Enjoy working within a cross‑functional team and have the people and communication skills required to do that well.
Quickly learn complex concepts and technologies.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process, which includes verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only—never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

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📌 Client Engagement Lead (Ontario)
🏢 620 MTSCo, Canada
📍 Ontario