Service Manager – Cambridge, Ontario
A leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.
This position is designed for a high‑caliber Service Manager who thrives in a fast‑paced dealership environment, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride.

What You’ll Lead

Full daily operations of the service department, ensuring smooth workflow and exceptional customer experience

Leadership of advisors, technicians, dispatch, and support staff with clear expectations and accountability

Monitoring and improving key metrics including CSI, technician efficiency, ELR, and shop productivity

Customer communication, conflict resolution, and retention strategies that build long‑term loyalty

Coordination with Parts, Sales, and Management to maintain seamless inter‑department operations

Oversight of warranty processes, OEM compliance, and proper documentation

Recruitment, training, coaching,



and performance management of all service personnel

Implementation of processes that improve speed, accuracy, and profitability

What Makes You a Robust Fit

Proven success as a Service Manager , Assistant Service Manager , or Service Advisor in a dealership environment

Strong leadership presence with the ability to motivate, coach, and hold a team accountable

Deep understanding of dealership service operations, KPIs, and workflow optimization

Excellent communication and customer‑handling skills, especially in high‑pressure situations

Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar

A mindset focused on operational excellence, customer satisfaction, and continuous improvement

What This Role Offers

A respected dealership with robust ownership support and a loyal customer base

Competitive compensation aligned with experienced Service Managers

A stable environment with the resources needed to run a high‑performing department

Opportunities for professional growth and long‑term advancement

A leadership seat where your decisions directly impact the dealership’s success

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📌 Dealership service Manager (Ontario)
🏢 CarGuys
📍 Ontario