Reporting to the AVP, Supply Chain Technology, SRE Operations, the Chapter Manager, SRE Development & Reliability, will be responsible for ensuring Supply Chain systems are operational and monitored. This role is also an active participant in all aspects of Production Operational Excellence, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident and problem management.

What you'll do:

Directly support the stability, performance, and ongoing development of core Supply Chain applications with a focus on long term stability, performance, scalability, security, and effective operations

Participate in ongoing monitoring and triage of present issues, as well as in software, application, and system development activities alongside multiple teams

Promote ideas, standards, and practices that drive platform stability across various streams of work

Provide feedback during product design planning to ensure stability, scalability, security, and operational considerations are highlighted early in the product life cycle

Drive proactive development of stability focused improvements

Demonstrate strong leadership capabilities and actively drive interactions and communications between supporting development, platform, and product teams

Provide hands on application support of core business applications, including service, data and process integrity and optimization

Contribute to root cause analysis and resolution of incidents reported by monitoring systems and end users

Contribute to analysis of existing monitoring and telemetry systems, and assist in the definition and design of telemetry during product design





Manage and work with development teams and analysts to define, prioritize, and deliver stability, scalability, security, and operational improvement tickets

Collaborate with IT units and business stakeholders to understand the business processes and requirements supported by the application and identify process improvements

Maintain documentation, provide knowledge transfer for peers, prepare and facilitate training sessions, and address gaps in process and operational support documentation

Provide application expertise to identify business and technical requirements for project activities, raise risks, communicate support requirements, and lead transition of support activities from project to production

Communicate with business stakeholders in business terms at all levels of the organization

Define and support release management processes, and pipelines for new and existing applications

What you bring:

5+ years in a retail / Supply Chain setting and 5-10 years in an IT environment

Diploma or degree from an accredited technical institution in computer technologies

Strong understanding of Site Reliability Engineering aspects and practices

Strong knowledge of Retail/Supply Chain applications and architecture from end to end, as well as the associated business processes

Strong knowledge of Azure cloud applications, standards, and frameworks

Ability to read, write,



and understand multiple coding languages and frameworks (Java, Javascript, NodeJS, React, Terraform)

Robust understanding of database environments (SQL, CosmoDB) with the ability to read, write and execute SQL statements/scripts

Understanding and ability to operate Linux/Unix shell environment

Excellent analytical skills and understanding of common application and business analysis practices

Strong commitment to creating and maintaining documentation

Ability to perform gap analysis to identify areas for improvement in application performance, functionality, and processes

Familiarity with cloud platforms is an asset

Experience with Jira, Confluence, ServiceNow is an asset

Familiarity with microservices architecture & system integrations is an asset

Familiarity with DevOps Practices is an asset

Knowledge of Retail and Supply Chain Business is an asset

Good understanding of SAFe methodology and application is an asset

Compensation:
Broadband Salary Range: $79,000 – $131,000. Typical hiring range: $79,000 – $115,000.

Benefits:

Comprehensive benefits and retirement programs

Performance incentives and Continuing Education Programs

Mental health benefits up to $5,000 per year for eligible employees and families

Career growth opportunities and product discounts

Canadian Tire Profit Sharing

Triangle Learning Academy access

Diploma or degree in computer technologies; 5+ years in retail/supply chain; 5-10 years in IT; strong SRE knowledge; Azure cloud expertise; proficiency in Java, JavaScript, NodeJS, React, Terraform; SQL and CosmoDB experience; Linux/Unix skills

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📌 Manager, Site Reliability Operations (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario