Discover your potential at ContactMonkey as a Customer Success Manager focused on mid-market clients. Your Spanish fluency will enhance customer satisfaction and retention from our Toronto office.
As a key member of our Customer Success team, you will onboard and manage mid-market accounts to drive retention and adoption. We seek candidates with 2+ years of experience in a customer relationship role, especially in the B2B SaaS landscape. You’ll be empowered to collaborate cross-functionally to meet customer needs and identify opportunities for growth.
Key Responsibilities:
• Manage a portfolio of mid-market customer accounts
• Facilitate effective onboarding and training for clients
• Drive customer satisfaction and retention initiatives
• Collaborate across departments for seamless experiences
• Use data insights to address potential churn
Requirements:
• Minimum 2 years in customer-facing roles
• Native or skilled fluency in Spanish and English
• Proven success in driving account growth
• Strong organizational and project management skills
• Effective communicator with collaboration spirit
Utilize your bilingual strengths and customer success talents with an innovative team at ContactMonkey!
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