Become the Manager of Payments Operations Incident Response in Toronto, focusing on enhancing the resiliency of our global payment systems. Proficiency in English and Spanish supports your collaboration with international teams.

This key role involves leading the coordination of responses to incidents that impact payment applications. You’ll prioritize client impact, ensuring transparent communication with stakeholders while analyzing and optimizing payment systems. By driving continuous improvement efforts and documenting payment processes, you will enhance the overall operational resilience.

Key Responsibilities:
• Direct incident response for payment applications globally
• Communicate effectively with cross-regional teams
• Identify follow-through on post-incident action items




• Support documentation of operational processes
• Collaborate on enhancing payment system efficiencies

Requirements:
• Bachelor’s degree in Business, Engineering, or related field
• Minimum of 3 years’ experience in payments or incident management
• Proven ability in managing critical incident responses
• Familiarity with various payment domains considered beneficial
• Robust data-driven decision-making skills

Drive incident management excellence to maintain the reliability of our payment services.
#J-18808-Ljbffr

📌 Manager, Payments Operations Incident Response (Ontario)
🏢 Scotiabank
📍 Ontario