Director of Operations
We are looking for a Director of Operations to lead multi-site operations, drive performance, and strengthen client relationships while ensuring operational, financial, and service excellence across our portfolio.

What You’ll Do
As Director of Operations, you will provide strategic and hands‑on leadership across multiple accounts and operational teams. You will be responsible for ensuring all sites meet contractual obligations, financial targets, and service standards while building strong, long‑term client partnerships.

Key Responsibilities

Lead and oversee daily operations across multiple client sites or contracts

Ensure consistent delivery of high‑quality building automation controls systems

Build and maintain strong relationships with key client stakeholders and decision‑makers

Monitor operational performance and ensure all KPIs, SLAs, and contract requirements are met

Oversee financial performance including budgeting, forecasting, and cost control

Review monthly and weekly financial and operational reports to drive accountability and improvements

Support Area Managers, Account Managers, and site leadership teams through coaching and development

Drive continuous improvement initiatives to enhance efficiency, service delivery, and profitability

Manage workforce planning, staffing models, and subcontractor/vendor relationships

Ensure compliance with safety standards, company policies, and regulatory requirements

Partner with sales and business development teams to support growth opportunities and new contract mobilization

Act as an escalation point for operational and client issues, ensuring timely resolution





What You Bring

7+ years of progressive leadership experience in building automation controls systems within operations

Proven experience managing multi‑site or multi‑account operations

Strong financial acumen including budgeting, forecasting, and P&L; responsibility

Excellent client relationship and stakeholder management skills

Experience leading large teams, including frontline staff and operational managers

Strong problem‑solving and decision‑making abilities in fast‑paced environments

Ability to balance strategic oversight with hands‑on operational leadership

Knowledge of contract management and service‑level compliance

Post‑secondary education in business, operations management, automated controls or related field is an asset

What’s in it for you

Be part of an industry that's more important than ever.

Career advancement and professional development opportunities.

Work with an industry‑leading team focused on safety, innovation, and operational excellence.

Competitive compensation and advantages package.

Employee Referral Program.

Be #1 on Day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors.

Accommodation is available upon request throughout all stages of the recruitment and selection process.

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📌 Director of Operations (Quebec City)
🏢 Dexterra
📍 Quebec City