Job Title – Engineering Technical Advisor
Reports to – Sales Manager
Job Summary
The Engineering Technical Advisor is primarily responsible to work in conjunction with the Canadian Sales team, by providing technical support and feedback for the Sales team and NCS customers. This position provides structure and organization to our business and will contribute technically to all projects. The ETA team is the technical foundation of the Tracer Diagnostics team, and the ETA team works with all the teams to grow the partnership with the customers.

Key Areas of Responsibility

Collaborate with Operations, Sales, and Laboratory teams to understand client requirements and provide technical support

Responsible for program designs, tracer selection, loadings, offset searches, well mapping and Spark entries

Ensure Industry Leading customer service in all client-facing reports and activities

Support Operations, Sales with Post Job Reports (PJR) development and communication, gather customer feedback to continue to enhance partnership

Prepare PJR, assemble all required data in organized manner for review, prepare summaries, include brief technical interpretation of data

Develop and improve Post Job Report (PJR) and processes

Review pending orders, results deliverables, and specific customer requests to ensure excellent customer service

Provide troubleshooting assistance for customer orders, account statuses/problems and lab samples

Assist the Sales and technical team in continuous workflow improvement

Collect, analyze, evaluate, and report data to increase sales productivity

Identify areas for continuous improvement, both operationally & corporately to enhance partnerships





Develop & enhance customer dashboards with continuous improvements, ensuring needs are met

Facilitate internal customer sales training in conjunction with customer dashboard

Provide customers with technical support and knowledge of NCS systems

Update Operations and Sales Teams with current external data used for planning and analysis

Provide recommendations for methods to optimize and/or automate processes

Develop proficiencies in data visualization & ability to recommend key points to ensure improvement

Aid in networking efforts to build and maintain customer database

Help to promote secure work practices and higher standards of performance

Support and uphold HS&E; policies and procedures of NCS and the customer

Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise

Participate in Personal Development for Success (PDS)

Attend company & client related events, as required

Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

Technical Certificate, Diploma or Degree; required

5+ years of experience in Oil & Gas; preferred

Industry related experience in hydraulic fracturing; geoscience or reservoir disciplines preferred

Work with other teams,



and exhibit effective communication

Hands‑on approach to problem solving

Creative, innovative problem‑solving strategies

High level of efficiency & work ethic, specific attention to details

Ability to handle stressful situations

Exceptional time‑management and prioritization skills with the ability to adjust plans in a changing environment

Additional Information

Status: Overtime Exempt

Employment Classification: Full‑time, Regular

Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, on call 24/7 for rush service

Target Discretionary Bonus: Eligible

Travel: International and domestic travel may be required

Criminal background check required for all positions

Safety sensitive positions will require additional pre‑employment testing

Core Competencies

Teamwork/Collaboration – Able to work cooperatively with other individuals

Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers

Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach

Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action

Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach

Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements

Accountability – Obligation or willingness to be answerable for an outcome

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📌 Engineering Technical Advisor (Alberta)
🏢 NCS Multistage
📍 Alberta