Provide exceptional customer service while boosting sales at Eastlink in Dartmouth, NS, or remotely. Assist customers with inquiries and recommend tailored solutions every day.
As a Customer Sales & Service Consultant at Eastlink, you will respond to inbound calls, balancing customer service with sales prospects. Your primary focus will be on understanding customer needs, answering account-related questions, and solving issues. You will also market products while striving to meet individual performance goals.
Key Responsibilities:
• Answer customer inquiries about billing and services
• Recommend solutions based on customer needs
• Assist with service requests and upgrades
• Resolve concerns with professionalism and empathy
• Document customer interactions accurately across systems
Requirements:
• Robust communication and relationship-building skills
• Ability to balance service and sales conversations
• Comfort with evening and weekend shifts as needed
• Experience in customer service, retail, or call centers preferred
• Positive attitude and willingness to learn encouraged
Utilize your skills in communication and problem-solving to deliver outstanding customer service at Eastlink.
J-18808-Ljbffr