Elevate your career at ADP as a Financial Services Representative in a call center setting. You will harness your customer service skills to create effortless client experiences while handling requests accurately.
As a Financial Services Representative, you'll engage with both internal and external clients, addressing inquiries in an agile, growth-focused culture. Daily tasks involve handling high call volumes, coordinating payroll requests, and responding to tax inquiries while maintaining high satisfaction scores. Your role contributes significantly to client trust and support.
Key Responsibilities:
• Own the client experience with a goal of one-call resolution
• Process inbound requests via call and chat daily
• Coordinate payroll exception requests for clients
• Respond to inquiries about employee payments and accounts
• Collaborate within the team to exceed KPIs
Requirements:
• Bilingual in French and English
• Proven customer service strengths
• Excellent time management abilities
• Solid communication skills, both written and oral
• Ability to learn recent software quickly
Bring your bilingual skills and customer service expertise to ADP to foster client trust and satisfaction.
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