Position
Social Media Community Manager

Reports to:

Position Term: Full-Time Temporary (1-Year Contract)

Primary Location:

Workplace Type: Hybrid

Job Purpose
World Vision Canada (WVC) is seeking a strategic and technically fluent Social Media Community Manager with strong social media copywriting expertise and hands‑off experience using automated community management and social listening platforms.

This role is responsible not only for engaging our audiences, but for operating, optimizing, and scaling community engagement through automation tools – including social listening, comment moderation, sentiment tracking, tagging, and workflow automation across multiple platforms.

The ideal candidate understands how to balance human, empathetic engagement with system-driven efficiency, using automation and listening platforms to manage high volumes of interactions, surface insights, and inform content and influencer strategies in real time.

Responsibilities
Community Management, Automation & Reporting

Manage and grow WVC’s online communities across platforms including Instagram, TikTok, Facebook, LinkedIn, and X

Operate and optimize automated community management systems for comment moderation, tagging, routing, and prioritization

Manage high-volume comments, messages, and mentions using automated workflows while ensuring empathetic, brand-safe responses

Track and report on community health metrics, including response time, moderation volume, escalation trends, and sentiment shifts

Help us innovate and open new channels, especially those organized around communities and UGC, and those attracting new audiences and engagement

Social Listening, Insights & Reporting

Lead advanced social media listening using automated platforms to monitor sentiment, trends, cultural moments, risks, and opportunities

Configure and maintain listening dashboards, keyword queries, tagging frameworks, and automated alerts

Produce regular reports summarizing audience sentiment, emerging themes, reputational risks, and engagement drivers

Share actionable insights with internal teams to inform content, campaigns, influencer partnerships, and crisis preparedness

Social Media Copywriting & Content Concepts





Write platform-native social copy for captions, comments, CTAs, campaign messaging, and influencer content

Develop copy concepts informed by listening insights, SEO best practices, and performance data

Ensure all copy aligns with brand voice, tone, and community guidelines

Influencer & Creator Community Support

Support influencer and creator partnerships from a community operations and reporting perspective, including post-launch moderation and sentiment tracking

Monitor and report on community response to influencer content, identifying learnings and optimization opportunities

Measurement, Optimization & Performance Reporting

Analyze engagement, sentiment, response time, moderation volume, and workflow efficiency metrics

Develop weekly, monthly, and campaign-based reports using automated reporting tools and dashboards

Identify trends and opportunities to improve community engagement, content effectiveness, and operational efficiency

Contribute community and listening insights to leadership updates, campaign readouts, and post-mortem reviews

Qualifications

Demonstrated experience using automated social media management, social listening, and reporting platforms (e.g., Sprout Social, Dynamics 365 Brandwatch, Meltwater, Hootsuite, or similar)

A minimum of 5 years’ experience in social media copywriting, with demonstrated ability to adapt messaging across multiple platforms and diverse audiences

Proven ability to build, maintain, and interpret dashboards and automated reports related to community engagement and sentiment

Experience managing high-volume community interactions using structured workflows and escalation protocols

Working knowledge of SEO principles as they relate to social media copy and discoverability

Strong analytical and storytelling skills – able to turn data into clear insights and recommendations





Why Consider Us?

World Vision Canada has consistently been awarded Canada and GTA top employer awards

We are Canada’s largest development, relief, and advocacy non‑profit organization

We embody an Agile mindset here

We offer a family‑friendly, caring, and flexible work environment

This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act. Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity.

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We bring life‑saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world – and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our safeguarding responsibilities seriously and we provide an environment that is protected for our children and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support, and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

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📌 Social Media Community Manager (Ontario)
🏢 World Vision Canada
📍 Ontario