Work place : 1187 Princess Street, Kingston, Ontario, Canada, K7M3E1

Status : Part time

Located very close to downtown Kingston, the Strata Hotel (formerly Thriftlodge Kingston) is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77 room hotel also hs commercial units for rent.

Reporting to the Director of Operations and the Front Desk Supervisor, the guest service Agent takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as local attractions, and processes payments from clients.

Job Description
Respond to all inquiries via phone, email, and extranets.
Coordinate guest arrivals and departures.
Promote hotel products and services such as breakfast and the bar.
Upsell rooms and amenities.
Collect payments for services rendered via the PMS.
Answer various questions about hotel services,



local attractions, and regional activities.
Coordinate group arrivals and departures in collaboration with the Sales Department.
Handle guest complaints.
Perform any other customer service-related tasks.

Skills and Qualifications
Previous hotel and/or restaurant experience required, specifically at the front desk, bartending, serving, or breakfast preparation.
Solid oral and written communication skills in English
Ability to work in a team
Ability to work under pressure
Availability to work varying schedules (evenings and weekends) and pick up shifts
Knowledge of local attractions and the city in general
Customer-oriented mindset
Ability to identify customer needs
Smart Serve certification required
Food handler certification is an asset
Advanced knowledge of hotel software applications such as Opera/OPERA Cloud
De-escalation and conflict resolution skills
Multilingualism is an asset

Language
English Spoken - High - Essential
English Written - High - Essential
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📌 Guest Service Agent Kingston
🏢 Strata Hotel
📍 Kingston