Join Transat as a Customer Service Agent in our call center, where you'll handle inquiries from customers and travel agents. Your role is crucial in promoting our travel products and ensuring exceptional service.
In this position at Transat, you'll be responsible for answering calls, guiding customers through our offerings, and navigating our website. Your ability to listen and provide solutions with professionalism will enhance customer experiences. Training is provided for you to master our services before engaging with customers remotely.
Key Responsibilities:
• Respond to customer and travel agent calls
• Promote services like seat selection and insurance
• Guide users in utilizing our website effectively
• Exemplify professionalism and empathy in service
• Adjust to scheduled shifts based on needs
Requirements:
• At least one year in a call center role
• Comfortable with various IT tools
• Bilingual in French and English
• Experience in the travel sector is beneficial
• Availability for adaptable scheduling options
Leverage your skills to support Transat customers and enhance their travel experiences.
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📌 Customer Service Agent Transat Quebec City
🏢 Air Transat
📍 Quebec City