Drive innovation and performance as the Director of Terminal Services & Performance at Toronto Pearson Airport. This in office leadership role focuses on creating exceptional customer experiences and operational efficiency.
The GTAA invites applications for the Associate Director role to lead terminal operations. You will oversee governance frameworks and performance management strategies, ensuring compliance while enhancing service delivery. Candidates will be strategic thinkers with a solid background in contract management and airport operations.
Key Responsibilities:
Manage the entire contract lifecycle for terminal services
Develop and govern performance measurement frameworks
Enforce compliance with legislative and accessibility standards
Utilize analytics for data-driven decision-making
Build a high-performing team and culture of accountability
Requirements:
8 years of airport experience
5 years in a leadership role
Proven ability in managing complex service contracts
Robust analytical and business acumen
Post-secondary education or equivalent experience
Shape the future of Toronto Pearson as a leader in terminal services and performance.
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📌 Director, Terminal Services & Performance In Toronto
🏢 Greater Toronto Airports Authority
📍 Toronto