Shape scalable customer engagement strategies at Coveo as a Senior Customer Experience Program Manager. Elevate the post-sale journey and foster community through creative digital initiatives.
Join Coveo’s Customer Experience team to execute engaging programs that enhance customer interactions after the sale. Collaborate with cross-functional teams on initiatives ranging from Voice of Customer projects to community engagement. This role demands a blend of project management skills and creativity to effectively coordinate various customer experience efforts.
Key Responsibilities:
Scale customer engagement programs via webinars and digital initiatives
Enhance the Coveo Connect community with self-service resources




Collaborate with cross-functional teams for aligned customer experiences
Manage communications and operational readiness across initiatives
Support Voice of Customer feedback collection and reporting
Requirements:
5+ years in Customer Experience or related SaaS roles
Proven experience in B2B customer engagement programs
Robust project and program management skills
Familiarity with CRM systems and reporting dashboards
Experience in customer community participation and engagement
Bring your customer experience expertise to Coveo and drive impactful engagement!
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📌 Senior Customer Experience Manager Coveo Quebec City
🏢 Socket.dev
📍 Quebec City