Shape the future of customer experience with 407 ETR as the Senior Director. Lead the strategy, governance, and digital transformation initiatives to enhance customer satisfaction and loyalty.

In this pivotal role, you will oversee the customer experience strategy at 407 ETR and report directly to the VP of Customer Operations. You will define multi-year priorities, implement measurement frameworks, and foster cross-functional collaborations across Technology, Marketing, and other departments.

Your leadership will ensure customer insights translate into actionable improvements.

Key Responsibilities:
Define and lead customer experience strategy aligned with corporate goals
Establish governance and journey management practices




Act as trusted advisor to senior leaders on customer performance
Own the customer experience measurement framework
Champion digital and automation capabilities for better experiences

Requirements:
Bachelor’s degree required; MBA preferred
10+ years in leadership; 5+ at Director level
Experience in customer experience and digital transformation
Solid analytical skills with data-driven insight
Proven ability to influence and lead cross-functional teams

Elevate customer satisfaction by leveraging your strategic vision and leadership in customer experience.
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📌 Lead Customer Experience Strategy At 407 Etr London
🏢 Socket.dev
📍 London