Become a Call Centre Agent with shoptravel, a leading Canadian travel platform. This hybrid role requires you to guide travelers through planning and booking their journeys in both English and French.

You will play a vital role in assisting clients with travel itineraries, answering questions about vacation packages, and processing bookings swiftly and accurately. Your background in customer service, coupled with a passion for travel, will help you create personalized advice that truly resonates with customers.

The role's shift-based structure includes evenings and weekends.

Key Responsibilities:
Assist travelers through phone, chat, and email support
Advise on travel options and help create customized itineraries




Process transactions and changes with precision
Resolve customer issues and questions empathetically
Maintain updated records in booking systems and CRM tools

Requirements:
Bilingual in English and French, both spoken and written
Two years of experience in a customer-facing role
Robust communication and service-first attitude
Ability to work versatile shifts, including weekends
Willingness to obtain TICO certification

Leverage your language skills and travel industry knowledge to enhance the shoptravel customer experience.
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📌 Call Centre Agent For Travel Advisory Vaughan
🏢 shoptravel
📍 Vaughan