Elevate your career with Clio as a Senior Implementation Manager. This hybrid role focuses on delivering exceptional customer experiences through project management and strategic implementation.
Join Clio's Customer Success team in Burnaby, Toronto, or Calgary, where you will lead comprehensive implementation delivery for high-value clients. Thrive in client interactions and drive adoption through effective change management. Your project management expertise will be essential in optimizing customer journeys and ensuring their needs are met.
Key Responsibilities:
Coordinate with Clio’s partner network during implementations
Develop project plans with transparent scope and success criteria
Communicate effectively with stakeholders through regular updates
Build trusting relationships as customer advisor
Assess and propose enhancements to implementation services
Requirements:
2+ years in complex project management or implementation
Bachelor’s degree in a relevant field
Solid interpersonal skills and empathy
Proficiency in software configuration and integration
Experience in cloud-based legal technology is preferred
Bring your project management skills to Clio and ensure seamless integration for clients.
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