Elevate customer experience at Clio as a Digital Customer Success Program Manager. Focus on retention and adoption strategies in a energetic hybrid setting.

In this role, you will be crucial in implementing and evolving Clio's digital customer success programs. Your collaboration with leadership and cross-functional teams will shape initiatives aimed at lowering churn and increasing product adoption.

Manage day-to-day operations, maintain documentation, and analyze program metrics to inform strategic decisions.

Key Responsibilities:
Execute strategies for digital customer success at scale
Create and update playbooks for program governance
Keep the success organization informed with internal updates




Track performance indicators and synthesize feedback for improvements
Coordinate with Marketing to create engaging content

Requirements:
2–4 years of experience in relevant fields such as program management
Familiarity with automation platforms like Totango
Proven ability to manage concurrent projects effectively
Solid analytical skills for data evaluation and reporting
Effective communication style focused on clarity

Join Clio to enhance customer engagement and success through creative program management.
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📌 Clio Digital Customer Success Program Lead Burnaby
🏢 Themis Solutions
📍 Burnaby