We're looking for someone who is passionate about delivering an exceptional customer experience to join our growing team as a Service Advisor. You will play a key roll in fostering relationships with Dealership customers.
Your Key Responsibilities
Providing exceptional customer service to our valued clients by exceeding their needs and expectations.
Answering incoming phone calls and inquires related to vehicle servicing.
Meet and greet customers arriving for service appointments.
Create quotes and work orders for vehicle repairs.
Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information
Provide the clients with regular information and updates regarding the status of vehicle repairs.
Work with the parts department to determine parts availability and scheduling of future service appointments.
Complete and close repair orders.
Advise clients about warranty protections and potential cost savings.
Review the repair order and service performed with the client after the service has been completed.
Maintain a current knowledge of warranties and policies.
Your Capabilities and Credentials
Minimum of one year service advisor experience.
Minimum 2 years’ experience in a customer service or sales capacity, preferably related to the automotive industry.
Ability to be qualified and deliver exceptional service to clients.
Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
Knowledge of PBS computer operating system or similar systems would be considered an asset.
Must possess a valid driver's license and a protected driving history.
Job Type: Full time
Pay: $65,000.00-$80,000.00 per year
Benefits:
Disability insurance
Extended health care
Life insurance
Experience:
service advisor: 1 year (preferred)
Customer service: 1 year (preferred)