Become part of FOX Factory's energetic team as a Customer Service Representative for bicycles. Engage with customers and dealers, assisting them through calls, emails, and chat.

Your responsibilities will include understanding customer needs and providing tailored solutions for orders and product inquiries. You will collaborate closely with various departments to enhance customer experiences, showcasing your in-depth product knowledge to offer relevant advice and alternatives.

Establishing robust relationships with customers will be key to ensuring their satisfaction with FOX Factory's offerings.

Key Responsibilities:
Provide assistance on product inquiries via multiple channels
Process and manage customer orders thoroughly
Build positive relations and maintain ongoing customer interactions
Utilize product knowledge to offer accurate advice
Collaborate to resolve issues and improve service

Requirements:
High school diploma needed
Previous experience in the bicycle field is beneficial
Robust communication and empathy skills
Attention to detail and multitasking capability
MS Office proficiency with a focus on Excel

Enhance customer experiences and grow your career at FOX Factory.
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📌 Bicycle Industry Customer Service Role Burnaby (Canada)
🏢 Fox Factory
📍 Canada