Elevate your career as the Director of Service Delivery with ADP, where your customer service and leadership will drive optimal results. This position emphasizes productive service delivery and strategic planning for client relationships.
As the Director of Service Delivery, you will leverage your expertise to oversee teams ensuring the highest level of service to ADP's Majors Upmarket Clients. Your strategic role involves execution of business growth initiatives, fostering inter-departmental collaboration, and enhancing employee engagement. This leadership position focuses on optimizing service operations and promoting a culture of equity and inclusion.
Key Responsibilities:
Manage client relationships and resolve strategic issues
Achieve NPS and client retention targets




Participate in organizational planning for recent clients
Lead human resource management and team success
Evaluate performance through regular feedback and appraisals
Requirements:
8+ years of leading service delivery teams
5+ years of experience in people leadership
Solid track record in strategic relationship management
Exceptional communication skills across all levels
Ability to develop future leaders in the organization
Lead effective service delivery operations and empower teams at ADP to enhance customer satisfaction.
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📌 Director Of Service Delivery At Adp Toronto (Canada)
🏢 Socket.dev
📍 Canada