At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
Reporting to the Manager Claims Auto Field, the Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

Accountabilities

Reviewing damage photos & claim file loss details to validate damages are loss related

Create a loss damage estimate that accurately represents known damages

Explain the repair estimate to the client and negotiate a settlement

Explain the rental process

Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction

Provide on the job training and feedback for team members as requested by manager

Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement

Support effective partnerships with agents and brokers





Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks

Attend industry seminars relative to automotive repair

Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors

Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications

Technical Diploma or equivalent training in auto body repair

Experience in estimating vehicles using ADP or Mitchell systems

Minimum 1-3 years auto damage estimating experience

Must hold a valid Driver's License

Willing to enroll in CIP designation

Robust customer service skills

Excellent organizational skills

Excellent negotiating skillsExcellent written and verbal communication skills

Knowledge of Guidewire ClaimCenter, the auto policy and auto repair procedures

Proficient keyboard skills and computer literacy

Skills

Auto Body Repair

Automotive Body Repair

Automotive Repair

Communication

Customer Experience Management

Negotiation

Reporting

Time Management

Compensation
Expected compensation for this role ranges from $ 67,200.00 - 109,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

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📌 Field Claim Specialist Auto - (Alberta)
🏢 ALLSTATE INSURANCE
📍 Alberta