Become the Concierge Team Leader for residential strata buildings, ensuring seamless operations and outstanding client service. Supervise and develop a dedicated team while managing client relations effectively.

As the Concierge Team Leader, you will report to the Operations Management Team and play a pivotal role in in office operations. The position focuses on training, assessing staff, and resolving complaints while maintaining service quality. You will also need to manage budgets, schedules, and time-keeping to support operational needs.

Key Responsibilities:
Resolve resident and concierge team complaints
Effectively respond to property management requests
Train and supervise concierge teams in office
Ensure consistent scheduling to meet operational demands
Collaborate with management for procedural development

Requirements:
At least two years' experience as Head Concierge
Solid ability to manage and prioritize multiple tasks
Excellent listening and situation management skills
Superior communication, both in writing and speaking
Experience in hospitality and proficiency in MS Office

Drive excellence in client service and team performance as a Concierge Team Leader.
J-18808-Ljbffr

📌 Concierge Team Leader In Strata Settings Vancouver
🏢 Centrum Concierge & Security
📍 Vancouver