Drive customer satisfaction and financial performance as a High-Value Account Specialist at BMO. Leverage your extensive knowledge in collections, debt management, and compliance within a remote environment.

As a vital part of BMO's Customer Shared Services team, you will oversee sensitive accounts, adhering to Canadian Privacy and Collection laws. Success in this role requires robust problem-solving, negotiation, and communication skills to effectively address customer inquiries and concerns, ensuring both risk reduction and customer loyalty.

Key Responsibilities:
Negotiate effective solutions for high-value accounts
Assess and manage customer risks with expertise
Provide explicit education on BMO agreements and obligations




Facilitate resolution of sensitive customer interactions
Identify opportunities to improve collection processes

Requirements:
Proven experience in collections or customer service roles
Solid understanding of BMO products and services
Proficient in Microsoft Office and banking software
Excellent communication and interpersonal skills
Ability to work independently under minimal supervision

Utilize your collection expertise to protect BMO's interests while providing outstanding service to clients.
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📌 Remote High Value Account Specialist Edmonton
🏢 Bank of Montreal
📍 Edmonton