Join EY as a ServiceNow Business Process Consultant focused on IT Service Management and HR Service Delivery in Toronto. Collaborate with clients to streamline processes and enhance user experience in a agile role.
As a Business Process Consultant, you will leverage your expertise in ServiceNow ITSM and HRSD to facilitate process optimization across client engagements. This role requires leading workshops, translating business needs into practical workflows, and providing guidance on ServiceNow best practices. Your contributions will ensure that clients maximize the benefits of ServiceNow functionalities while minimizing unnecessary customizations.
Key Responsibilities:
Lead process discovery workshops with stakeholders
Translate business needs into functional designs and acceptance criteria




Support implementations of ITSM and HRSD services
Advise clients on optimizing ServiceNow capabilities
Partner with technical teams for accurate configuration delivery
Requirements:
Robust functional expertise with ServiceNow ITSM and HRSD
Proven ability in gathering business requirements
Experience in Agile environments, including user story writing
Consulting experience with managed services settings
Relevant ServiceNow certifications preferred
Bring your process-focused consulting skills to EY and contribute to meaningful client solutions.
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📌 Servicenow Consultant For Itsm & Hrsd Toronto
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Toronto