Elevate your career as a Bilingual Senior Specialist, Service Now ITSM Developer, in the Infrastructure and Operations team. Leverage your expertise to enhance service management processes and drive operational excellence.
This role requires a robust candidate with extensive experience in Service Now ITSM development. As the lead developer, you will ensure adherence to ITIL best practices and collaborate on automating and optimizing Incident, Problem, Change, Request, and Service Catalog processes.

Your development skills will play a key role in delivering effective IT solutions.

Key Responsibilities:
Lead Service Now ITSM platform development as a technical SME
Design and customize ITSM modules for business needs
Implement automated workflows enhancing service delivery processes




Optimize processes for Incident, Problem, Change, and Service Requests
Provide architectural guidance aligning with ITIL best practices

Requirements:
Bachelor's in Computer Science or related field
7+ years of hands-on Service Now development experience
Solid grasp of ITIL framework and best practices
Proven experience in enterprise-scale ITSM transformations
Knowledge of Service Now Performance Analytics and reporting

Shape the future of IT service management with your expertise at this transformative position.
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📌 Bilingual Senior Specialist In Servicenow Ottawa (Canada)
🏢 Canada Mortgage and Housing Corporation (CMHC)
📍 Canada