Elevate your leadership career as a Team Lead for Overpayments in the Ministry of Assisted Living and Social Services. This full time role in Edmonton or Calgary focuses on operational support and team management.

As a pivotal Team Lead, you will directly supervise operational support staff handling overpayments and drive key improvement strategies in service delivery. With a commitment to professional conduct, you will also engage collaboratively with stakeholders to refine processes.

This position values communication, problem-solving abilities, and a supportive work environment as you navigate complex situations.

Key Responsibilities:
Supervise operational support staff handling overpayment issues
Coordinate team workflows to ensure efficiency and effectiveness




Represent ISIU at overpayment appeals and discussions
Implement and lead changes to enhance team performance
Foster solid internal and external stakeholder relationships

Requirements:
University degree with 4 years of relevant experience
Robust problem-solving and decision-making skills
Proficient in Microsoft Office and IT systems
Excellent organizational and writing capabilities
Experience with Income Support or AISH programs

Make an impact through guidance and leadership while promoting a culture of satisfaction and productivity.
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📌 Team Lead For Overpayment Support Edmonton
🏢 Government of Alberta
📍 Edmonton