Join a leading financial services program in Winnipeg as its Director of Operations. Focus on contact centre excellence, client relations, and team leadership.

In this in office position, you will manage a successful BPO program for a customer experience provider. Reporting to a senior client partner, your leadership will shape operational performance and client satisfaction. With an established program poised for growth, this role requires resilience and adaptability in a quick-evolving environment.

Key Responsibilities:
Manage all contact centre operations components
Drive best practices and growth strategies
Deliver against KPIs while maintaining quality
Ensure compliance with corporate policies
Foster a work culture that motivates teams

Requirements:
7 to 9 years of leadership in contact centres
Experience in BPO or financial services
Robust analytical skills for P&L; management
Proficiency in workforce management strategies
Ability to navigate ambiguity and drive change

Help shape the future of customer service in Winnipeg’s financial sector.
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📌 Bpo Operations Director In Winnipeg
🏢 Bilinguallink
📍 Winnipeg