WHO WE AREIndigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESWe Will Hire, Inspire, Promote and Retain the BestWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabledJob DescriptionThe General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.What You’ll DoFunctionalArticulate Indigo’s mission and strategy and communicate business goals to store teamEnsure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses,



and manage inventory and shrinkAct as an advocate for the customer by placing them at the forefront of all decision‑making processesIdentify local market trends and competitors to proactively anticipate customer needs and expectationsEmbrace and champion technology that creates high tech and high touch solutions for Indigo’s customersLead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales andprofitability by allocating resources to support visual changeovers and initiativesContinually assess staffing levels and lead recruiting and selection of new employeesOwn store scheduleOpen and close store and manage sales floorEnsure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and proceduresPeopleBuild strong teams by attracting and developing the best talentBring out the best in others; empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have transparent performance objectives aligned with Indigo and team goalsCollaborate with others to drive flexible and just in time solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage others to get inputEncourage others to freely share their point of view and be open to feedbackAccountable for the overall engagement, productivity, turnover,



and bench strength of the teamCulturalModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organizationQualificationsWHO YOU ARE:College degree preferred or equivalent job experience6+ years of management experience in specialty retail and/or multi‑unit retail business environment; experience leading leadersAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends, and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesBilingualism (French/English) is required for all positions in QuebecAdditional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please contact Human Resources [email protected] you require an accommodation at any time during the recruitment process.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionManagementRetailToronto, Ontario, Canada CA$250,000.00-CA$265,000.00 1 month ago#J-18808-Ljbffr

📌 General Manager - C$250,000 - C$265,000 A Year (Toronto)
🏢 Indigo
📍 Toronto