DEPARTMENT: Employment Services

COMPANY: Skills for Change

LOCATION: 1345 St. Clair Ave. West, 2nd Floor TO, ON M6E 1C3

REPORTS TO: Interim Manager, Employment Services

EMPLOYMENT TYPE: Contract

SALARY: $65,000

HOURS: 35 hours per week (Monday- Friday)

START DATE: Immediately

END DATE: March 31, 2027

GENERAL ACCOUNTABILITY
With 43 years of operations, Skills for Change is a highly respected non‑profit charity with a province‑wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs for newcomers to Canada, immigrants, refugees, women, youth, seniors, LGBTQ+ and Black Canadians. We have multiple locations across the GTA and serve 20,000 clients annually. We believe we are in the best position to provide thought leadership through evidence‑based programming, impact stories, and proactive policy advocacy using knowledge mobilization products.

PROGRAM NATURE AND SCOPE
The Supervisor, Employment Services YESS (Youth Employment and Skills Strategy) is responsible for supervising a range of employment‑related programs and services designed to support clients in achieving employed outcomes. This includes the coordination and oversight of employer engagement activities, employment services and staff. Reporting to the Interim Manager, Employment Services, the Supervisor ensures the effective delivery and smooth operation of programs that serve underserved populations, including barriered youth and individuals furthest from the labour market. With a strong focus on employment outcomes and sustained job retention, the Supervisor promotes equitable access to career and education pathways by overseeing skills development, employer partnerships, and tailored wraparound supports. Through a client‑centered approach, the Supervisor fosters meaningful employment opportunities across multiple sectors.

THE IDEAL CANDIDATE HAS

Experience and sensitivity in assisting clients from different cultural and racial backgrounds, including visible and invisible dimensions of diversity

Demonstrated commitment to high standards of culturally responsive service delivery within an anti‑racism and anti‑oppression framework

Believes in the power of quality employment opportunities to help people build a better life.

A passion for advocating clients’ talent and their access to economic prosperity

Flexible, responsive, and open to new ways of thinking and problem‑solving and a willingness to learn

Believes that collaboration is the name of the game to get things done

Has the drive to lead teams to build meaningful stakeholder partnerships

The ability to thrive in a collaborative environment and enjoys working as a team

Innovative and creative thinking competencies to generate maximum exposure for SfC’s employment programs

Experience developing and managing budgets with knowledge and understanding of financial management and reporting

People management experience, hiring, training, developing and managing performance

Experience in program design, writing funding proposals and policy development

Proven negotiation skills and ability to communicate in cross‑cultural environments

KEY RESPONSIBILITIES
Employer Engagement and Partnerships

Lead employer engagement strategies to build and maintain relationships across various industries, with a focus on developing talent pipelines that support employment and bridging programs

Identify and target employers aligned with client needs, converting leads into long‑term partnerships that facilitate job placements, mentorships, and career development

Stay informed on labour market trends and in‑demand skills to ensure programming is responsive to employer needs and evolving sector demands

Guide staff in promoting employer‑related services and financial incentives, supporting the delivery of job development activities and employer‑facing events such as job fairs and networking forums

Track and report on employer engagement activities to support evaluation, accountability, and program planning

Program Oversight and Service Delivery





Supervise the daily delivery of employment programs and activities of the staff members, ensuring alignment with funding requirements and organizational priorities

Ensure that clients are effectively and efficiently served

Monitor program quality, performance metrics, and outcomes to ensure effective service delivery and continuous improvement.

Adhere to and follow all program reporting mechanisms as laid out in the contractual agreement, including the use of related databases for data management.

Ensure client services are culturally responsive, trauma‑informed, and equity‑focused, with integrated support for mental health, housing, and training referrals.

Monitor and track the smooth and ongoing operation of cross program referrals and shared resources.

Intervene and support staff in dealing with difficult clients/situations when necessary.

Work collaboratively with the other management team members to ensure consistency in service delivery and sharing of resources across sites resulting in smooth program delivery.

Collaborate and work closely with other SfC Supervisors and Managers to establish processes and protocols for sharing resources and referrals and to build agency capacity.

Track project performance, specifically to analyze the successful completion of short and long‑term goals.

Contribute to the overall employment services’ results by making recommendations that significantly improve operational efficiency and effectiveness.

Monitor the targets and adjust the staff focus and priorities based on those outcomes.

Incorporate and optimize internal programs relationships and guide the staff to collaborate with other SfC departments to maximize the client support

Travel to other SfC locations is an integral part of the position

Staff Supervision and Development

Provide consistent, hands‑on leadership, coaching, and performance management to a team of frontline staff, fostering a collaborative, inclusive, and growth‑oriented work culture

Recruit, train, and support staff to deliver high‑quality employment services and employer engagement activities

Lead regular, structured performance discussions with staff to review individual and team KPIs, assess progress, identify performance gaps, and implement targeted action plans that support overall program outcomes

Provide guidance, mentorship, and support to the bridging program team, helping them offer occupation‑specific bridging program services and structured activities to support their successful integration and licensure process

Work with the programs staff on identifying barriers facing immigrants in regulated occupations and suggesting possible solutions. Ensure clients receive appropriate, individualized support and follow‑ups, reviewing complex cases to guide front line staff in addressing challenging situations

Facilitate team meetings focused on performance monitoring, including reviewing data trends, tracking progress against targets, identifying emerging risks, and realigning priorities to maintain strong results

Evaluate team members’ performance, provide constructive feedback, and set professional development goals

Monitor, mentor and provide support to team members on client/staff issues, elevating to Manager as appropriate

Coordinate regular reflective practice meetings to promote continuous learning, service improvement and innovation

Ensure that staff remain motivated and engaged in ongoing learning and skills enhancements to better serve the needs of the clients.

Ensure that staff relations and work conditions promote a barrier‑free, non‑discriminatory environment which is consistent with the agency’s anti‑racism, anti‑discrimination/harassment policies.





Work collaboratively with the Employment Services team to ensure that HR policies and procedures are consistent and effective across locations

Oversee staff scheduling to ensure consistent coverage and service excellence

Provide back up support as required across employment services locations.

Stakeholder Engagement and Representation

Represent the organization amongst community partners at external committees, network meetings, and community outreach events to strengthen referral pathways and expand collaborative opportunities

Build relationships with training institutions, educational partners, and community agencies to support wraparound services and holistic employment pathways.

Strategic Development and Innovation

Contribute to the strategic direction of employment services by identifying emerging trends, program gaps, and opportunities for innovation

Support the design and implementation of pilot initiatives focused on employer engagement, youth employment, and sector‑specific programming

Assist in proposal writing and program development when necessary for new funding opportunities aligned with organizational goals

Administration

Prepare monthly and quarterly reports, business plans, and other reports as required by the funder

Write monthly management narrative reports and prepare agency statistical reports

Collect, analyze, track and monitor monthly, quarterly and annual statistical reports and statistics on an ongoing basis to ensure program targets are being met on a timely basis

Take timely and corrective action when necessary if program targets are falling behind

Develop, manage and oversee training supports, and resources

Conduct regular audits, observations, and coaching sessions to reinforce compliance, quality assurance, service consistency, and performance improvement

Coordinate project purchases (vendors, resources, supplies, capital items), and approve program expenses

Participate in meetings such as Management meetings, program team, staff, and other meetings as required

Work co‑operatively with other Skills for Change staff involved in related initiatives

Ensure the safety and maintenance of the service delivery locations

Liase with the appropriate parties regarding any maintenance and safety issues.

Handle additional tasks as required by the Interim Manager and Senior Manager of Employment Services

SKILLS, EDUCATION AND ATTRIBUTES

Master’s degree in related discipline or Bachelor’s degree with equivalent work experience

Minimum 2‑3 years’ experience in program delivery or management within Employment Ontario program or employment services delivery in non‑profit

Knowledge of regulatory bodies, professional associations, Information Technology, other bridging programs in Ontario or Canada to serve in regulated occupations is an asset

Minimum of 2‑3 experience with staff supervision within a unionized environment

Superior skills in proposal writing. Experience in budget preparation and budget management.

Excellent presentation and facilitation skills

Ability to manage landlord relationship and provide property oversight.

Extensive experience working cooperatively with various government and community agencies providing training and employment services.

Demonstrated excellence in time management, organization planning, and research skills.

Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.

Strong leadership and teambuilding skills.

Robust analytical and problem‑solving skills.

Positive and flexible attitude towards change and willingness to contribute to organizational goals.

WORK WITH US AND ENJOY

Generous paid sick days and attractive vacation package

Employer matched RRSP contributions

Company wide wellness initiatives, staff awards and retreats.

Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request.

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📌 Supervisor, Employment Services (YESS) (Ontario)
🏢 Skills For Change Metro
📍 Ontario