About the role
We are looking for a commercially driven, operationally minded Group Account Director to lead and evolve our Client Success function at Advantage HQ.

This is a senior leadership role responsible for overseeing the performance, structure, and development of the entire account management department. You will act as the strategic bridge between clients, account management, project management, media buying, creative, and leadership teams to ensure world‑class client experience and profitable growth across the agency.

You will lead, train, and mentor a team of Account Managers while implementing systems, processes, and operational improvements that elevate the department from reactive account handling to proactive strategic partnership.

The ideal candidate combines deep e‑commerce and performance marketing experience with strong leadership, operational thinking, and client relationship management. You must be comfortable managing high‑level escalations, leading strategic conversations with top‑tier clients, improving internal accountability, and building scalable systems that support long‑term agency growth.

This role is ideal for someone who thrives in rapid‑paced environments, enjoys building high‑performing teams, and understands how to balance client satisfaction with commercial performance.

About us
Advantage HQ is a tech‑enabled growth firm helping leading brands scale profitably and predictably. We combine full‑service performance marketing with proprietary tech, including:

A creator marketplace managing over 80,000 influencer partnerships monthly

An AI‑powered platform to streamline discovery, outreach, and whitelisting

Proven playbooks in influencer marketing, paid media, performance creative, and CRO

We’re trusted by 200+ high‑growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives manages over $500M in annual media spend and drives meaningful bottom‑line impact for our partners.

Responsibilities
Client Success Leadership

Lead and oversee the entire Account Management and Client Success department

Manage and mentor Account Managers across multiple client pods

Train and develop Account Managers to become proactive strategic operators rather than reactive coordinators

Create frameworks, playbooks,



and standards for client communication, retention, and strategic account growth

Ensure consistent client experience, communication quality, and service delivery across all accounts

Support hiring, onboarding, performance reviews, and ongoing training for Account Managers

Establish accountability systems and KPIs for the Client Success team

Strategic Client Oversight

Oversee a portfolio of high‑value and tier‑1 client accounts

Join strategic client calls, escalations, renewal discussions, and performance reviews where required

Serve as senior escalation support for complex client situations or relationship management issues

Support Account Managers with strategic recommendations, growth planning, and difficult conversations

Ensure clients clearly understand performance, strategy, priorities, and next steps

Identify retention risks early and implement solutions proactively

Drive long‑term client retention, expansion, and revenue growth

Operational Excellence

Improve operational alignment between Account Management, Project Management, Paid Media, Creative, and Strategy teams

Build and optimise internal workflows, SOPs, meeting structures, communication processes, and delivery systems

Ensure campaigns, deliverables, and launches are executed on time and to a high standard

Improve project visibility, accountability, and cross‑functional collaboration across departments

Identify operational bottlenecks and implement scalable solutions

Support leadership with forecasting, resource planning, and department scaling initiatives

Standardise onboarding systems for both clients and internal team members

Commercial & Growth Responsibilities

Support contract renewals, upsells, and scope expansion opportunities

Work alongside leadership to improve client profitability and retention metrics

Understand client economics including CAC, MER, contribution margin, LTV, and growth targets





Ensure account strategies align with both client goals and agency commercial objectives

Assist with proposal creation, pricing conversations, and strategic account planning

Monitor account health across the agency and proactively address underperforming accounts

Performance & Strategy Oversight

Ensure Account Managers can confidently communicate performance across Meta, Google, TikTok, email, influencer marketing, creative testing, and CRO

Review reporting structures, dashboards, and strategic recommendations for quality control

Help guide integrated growth strategies across paid media, influencer marketing, lifecycle marketing, and creative

Collaborate closely with media buyers, creatives, strategists, and project managers to maintain strategic alignment

Ensure testing roadmaps, creative pipelines, and performance initiatives remain proactive and organised

Requirements

5+ years experience in account management, client success, or agency leadership roles

Strong experience managing teams within a performance marketing or e‑commerce agency

Deep understanding of DTC e‑commerce and performance marketing channels including Meta, Google, TikTok, email, influencer marketing, and CRO

Proven ability to manage high‑level client relationships and escalations

Strong leadership, coaching, and team development experience

Experience building operational systems and improving internal processes

Excellent communication, presentation, and stakeholder management skills

Strong commercial awareness and understanding of agency profitability

Highly organised with exceptional project management and prioritisation skills

Analytical mindset with ability to interpret data and translate it into strategic recommendations

Comfortable operating in a fast‑paced, high‑growth environment

Experience with reporting dashboards, PM systems, and agency workflows

Fluent English

Additional details

Full‑time remote position

Annual compensation range: $85K‑100K USD depending on experience

Paid Leave: 20 vacation days annually, Bank Holidays, emergency sick leave.

Opportunity to play a key leadership role in scaling one of the fastest‑growing DTC growth firms in the industry

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📌 Group Account Director (Manitoba)
🏢 Advantage HQ
📍 Manitoba