Embrace a hybrid IT Technician role at Madison Group, where technology meets user support in vibrant Lower Mainland offices. Split your week between remote troubleshooting and hands-on IT tasks.

As a key part of the IT team, you will tackle break/fix issues for both Windows and macOS environments while providing administrative support across numerous SaaS platforms. This position is ideal for proactive individuals who enjoy technical challenges and have strong communication skills. You will work within a team-oriented team culture to accomplish your goals.

Key Responsibilities:
• Provide technical support for Windows and macOS systems
• Assist in the setup of devices and manage printer issues
• Administer user access in Entra ID and manage SaaS platforms




• Resolve IT tickets and maintain clear documentation
• Assist users with basic networking and connectivity problems

Requirements:
• 2-4 years in desktop or help desk support
• Proficiency with macOS and Windows troubleshooting
• Familiarity with Google Workspace and Intune management
• Strong customer service and written communication skills
• Reliable transportation for on-site visits

Showcase your IT skills and passion for technology while supporting Madison Group users effectively.
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📌 IT Technician – Remote and On-Site Support (British Columbia)
🏢 The Madison Group
📍 British Columbia