Take the lead as Helpdesk Manager at BGBx to enhance IT support services. Collaborate across teams to ensure seamless technology for all users.

As Helpdesk Manager at BGBx, you will oversee the IT Helpdesk operation, ensuring excellent support for end-users. This role demands effective management of workflows, continuous improvement of support processes, and close collaboration with engineering teams to resolve advanced issues. Your impact will be felt in onboarding, asset management, and maintaining operational efficiency.

Key Responsibilities:
• Directly manage IT support ticket triage and resolution
• Serve as an escalation point for critical technical issues
• Ensure installation and configuration of hardware/software




• Maintain knowledge base documentation for self-service
• Monitor key helpdesk performance metrics

Requirements:
• 3-5 years in IT support, with 1-2 years in leadership
• Proficient in Windows, macOS, and cloud SaaS applications
• Solid customer service and interpersonal skills
• Experience in troubleshooting and analytical problem-solving
• Ability to manage several tasks effectively in a fast-paced setting

Bring your IT leadership and problem-solving skills to BGBx, where your contributions will make a real difference in healthcare.
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📌 Helpdesk Manager Role at BGBx (Ontario)
🏢 BGBx
📍 Ontario