Responsibilities
Position Summary:

The ROP Planner is primarily responsible for working with clients to ensure a continuous flow of communication with the restaurants in your portfolio and to manage the demand and the supply planning for these restaurants.

Position Responsibilities may include, but not limited to:

System/Restaurant Support

Provide direct support and communication to restaurants as needed

Manage customer relationships across a portfolio of restaurants

Respond to tickets and calls within assigned SLAs

First line of contact for all restaurant order related concerns

Triage, assign and close tickets.

Manage communication through Salesforce tickets, Finesse calls, ‘Message of the day’ and News Section posting in the MBSync Communication portal

Support the onboarding of new restaurants, ownership changes, and closures in all communication systems and tools (Sales Force / KOMPASS / MBSync)

Liaise with centralized routing to initiate any temporary routing assignments.

Provide proper communication and support to the restaurants

Holiday closures, temporary closure, permanent closures, new openings, and Master Schedule Changes

Monitoring the integration of the restaurant orders into the operating system

Ensuring any system hard stops are addressed and removed allowing smooth processing to the next phase

Trouble shooting order errors and processing order adjustments

Invoicing as required

Completion of daily trials

Monitor shortage reports, process shortages in JDE & Communicate to impacted restaurants

Manage order adjustments in the JDE system (substitutions, order removals)

Process delivery adjustments and cart adjustments communicated through internal systems

Monitor and Process Restaurant Credits

Department Support

Support Supply Chain and Operations during product shortages

Using data-based metrics from the KOMPASS system determine who might be a risk during a shortage, contact restaurants as required,



and make appropriate arrangements via specials or add ons

Focus on KPI improvement

Identify improvements that can be made to specific restaurants/items

Provide expert analysis and advice to restaurants on how to best manage proposals and inputs (transfers, waste, inventory counts, safety stock)

Coordination and participation with Technical ROP Planners on regular check in calls

Active participation in cross functional promotional meetings with Supply Chain and ROP ensuring fluid communication and end to end support.

Work cross functionally with DC Operations, Field Service, Supply Chain, Centralized Routing to ensure top level service to our restaurants in all aspects (communication, product delivery, daily issue resolution, process improvement)

Run, Analyze and publish ROP/KOMPASS reports to various MB Business Units as requested

QA testing support for JDE / MBSync / KOMPASS connectivity

Assist in the training of new hires as needed

Process Optimization

Contribute to the continuous improvement of systems, tools, and processes that support the collaboration and effectiveness of the National Supply Chain Team

Maintain training & user guides – escalating updates as recommended to team leads

Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations

Other projects or duties as assigned

Qualifications
Required Skills and Experience:

University Degree

Minimum 2 years’ Experience with a replenishment / forecasting process





Intermediate Microsoft Office – Candidates who have advanced Excel (Macro) is an asset

Proficient knowledge of demand and supply planning with practical system knowledge within JDE; JDA/ Manugistics; SAP; Oracle or similar is preferred

Excellent verbal and written communication skills

Strong team player

Customer relationship management

Ability to organize and prioritize workloads in a high-pressure environment

Ability to develop good cross functional, and collaborative working relationships

This position must pass a post-offer background check

Preferred Skills and Experience:

Proficient knowledge of JDE, JDA, Cognos; Power BI – definite asset

Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive perks package that includes Medical, Dental, Vision coverage.

Physical Demands
The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check
Offers of employment are contingent upon successful completion of a background check.

Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

AI Transparency (MBC)
Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions. All employment decisions are made by human reviewers.

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📌 Planner (Restaurant Ordering - ROP) (Ontario)
🏢 Martin Brower
📍 Ontario