Senior Claims Adjuster, External Road – South Shore of Montreal As a Senior Claims Adjuster, you will support clients through significant events by ensuring the rigorous, compassionate, and productive handling of complex residential insurance claims.
Responsibilities Travel to loss sites to investigate claims, analyze circumstances, and negotiate settlements in accordance with established standards, policies, and procedures.
Handle complex residential insurance claims, including hidden defects, bodily injury cases, and losses exceeding $50,000.
Coordinate the various stakeholders and experts involved in claims under your responsibility.
Evaluate recovery opportunities, control damages, and validate claim eligibility based on applicable coverage.
Negotiate settlements, prepare comprehensive reports within required timelines, and settle claims within your authority level.
Qualifications Recognized for excellent judgment, strong analytical skills, and keen attention to detail.
Demonstrated strong negotiation abilities and sound decision‑making skills in complex situations.
Works autonomously, takes ownership, and excels at managing priorities.
Known for a client‑focused approach, tact, diplomacy, and the ability to build trusting relationships.




At least 10 years of experience as a field claims adjuster.
College Diploma (DEC), Attestation of College Studies (AEC) in insurance, or another relevant field of study.
Claims Adjuster Licence issued by the Autorité des marchés financiers (AMF).
Chartered Insurance Professional (CIP) designation (asset).
Proficiency with computer applications, including Excel and Word.
High level of mobility and schedule flexibility.
Resident of the South Shore of Montreal or surrounding area.
Full bilingualism in French and English (spoken and written).
Benefits Competitive benefits, including flexible group insurance, a pension plan, employee share purchase plan, vacation program, and wellness days.
Telemedicine services, employee and family assistance program, performance bonus, and discounts on iA products.
Location: Quebec, 1080 Grande Allee West.
Posting End Date: 2026-07-07.
We support and celebrate diversity. We strive to provide a workplace that is inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

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📌 Senior Claims Adjuster, External Road (Quebec City)
🏢 iA Financial Group
📍 Quebec City