Position Overview
The Installation Assistant Manager is responsible for overseeing all aspects of the installation department to ensure that projects are completed efficiently, effectively, and in alignment with the company’s organizational policies, procedures, and strategic goals. This leadership role requires both office-based coordination and field-level oversight to drive operational excellence.

Responsibilities
Leadership & Team Management

Lead and manage both office and field teams, including oversight of 10+ subcontractors and 2+ office staff members

Supervise subcontracted installation crews as needed to ensure quality and timeliness

Maintain adequate staffing levels for both support staff and installation crews

Hold team members accountable for key installation metrics: first-time completion rates, installation lead times, installation gross margins, and crew productivity

Project Oversight & Quality Assurance

Ensure all jobs are completed within designated timeframes and meet the highest quality standards

Perform order verifications for scheduled installations, confirming orderable dimensions and special requirements

Conduct routine job site inspections per installation guidelines

Troubleshoot problem jobs, develop action plans for recovery, and follow through to completion

Customer & Stakeholder Relations

Follow up with customers after installation completion to ensure satisfaction

Interact with Operations and Sales personnel to resolve job-related issues

Promote company commitment to customer satisfaction and ease of doing business

Support the Replacement Department in achieving branch standards for returns, allowances, and customer satisfaction

Financial & Administrative





Track and assist with collecting outstanding accounts receivable

Provide order and job documentation support as needed

Other duties as assigned by management

Qualifications
Required

3–5 years of supervisory experience in window installation management or equivalent field

Experience in both office and field operations

Superior computer skills (PSI, OMS, PQM)

Excellent verbal and written communication skills

Strong organizational abilities with ability to multitask and set priorities effectively

Proficiency in problem-solving and self‑direction

Excellent math skills, including measurements, dimensions, square footage calculations, discounts, percentages, and billing

Basic understanding of construction blueprints

Preferred

Ability to present information clearly and gather information from customers, managers, and colleagues

Ability to adapt quickly to shifting priorities and tight timelines

Working Conditions

Office-based role with occasional field visits

Standard equipment: computer, phone, and scheduling tools

Fast‑paced environment requiring quick thinking and proactive problem‑solving

Flexibility to adapt to changing priorities and tight deadlines

Why Join Durabuilt?
We are committed to building with purpose:

Innovative – Join a team that continually seeks to improve and create value

Accountable – We stand behind our work, our people, and our brand

Caring – We genuinely support each other, our customers, and our communities

Growth‑Minded – We invest in your career development and expect excellence

We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants from every background, experience, and identity.

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📌 Installation Assistant Manager (Alberta)
🏢 Durabuilt Windows and Doors
📍 Alberta