Join Clio as a Senior Manager, focused on customer success applications in a hybrid or remote setting. Leverage your technical expertise and leadership skills to enhance legal technology.
As a Senior Manager at Clio, you'll lead the CS Platforms team responsible for enhancing the post-sale customer experience. Your role will combine hands-on leadership with platform management in an AI-first environment. Experience in Salesforce and AI development will be needed to excel.
Key Responsibilities:
• Lead the development of the CS Platforms team
• Manage the post-sale platform stack including Salesforce
• Design and implement AI solutions using Claude
• Handle vendor relations for AI support
• Collaborate on stakeholder roadmaps and strategies
Requirements:
• 5+ years of Salesforce experience, especially Service Cloud
• 3+ years leading technical teams
• Proficient in Git and pull-request-based processes
• Expertise in AI development tools
• Proven track record in managing SaaS vendors
Bring your technical leadership and cutting-edge mindset to Clio's Customer Success team.
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