Find Your Limitless with Reliance

By joining Reliance as an HVAC Service Manager, you’ll become an important member of the team and will be provided with the tools you need to succeed.

What will you do?

Learn and grow as an significant part of a team that cares about Reliance and its customers.

Collaborate with all local managers to plan, budget and deliver on P & L targets.

Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.

Measure, monitor and drive achievement of all operational metrics and provide appropriate reporting and analysis.

Lead and support the development of a growth‑through‑service mentality that drives customer satisfaction and future business growth.

Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.

Drive excellence through our third‑party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals; manage these relationships to ensure vendors deliver on all key metrics and standards.

Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and third‑party partners through goal setting, observation, coaching and reviews.

Partner and collaborate with other stakeholders (Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.

Drive a destination of choice for team members,



customers and third‑party partners by setting a standard of service excellence and engaging team members/third‑party partners to support this standard.

What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs.

A successful and knowledgeable team to be part of and learn from.

Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential.

A great benefits plan for you and your family.

Career paths so you can advance in the company.

A variety of perks for high‑performing team members, including the chance to win and be part of our annual President’s Club trip to a tropical destination.

An award‑winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team.

What do you bring?

At least five years of knowledge in the HVAC industry and possession of technical knowledge of HVAC equipment.

Three to five years of successful operational leadership experience against formalized corporate objectives.

Trade license (Gas Fitter) – asset.

Demonstrated ability to extract the full potential of technical professionals through development and leadership.

Ability to retain and attract top talent.

Strong competitive awareness with the ability to coach accordingly.

Initiate new initiatives to maintain further growth.

Create alignment between corporate goals and individual objectives.

Heightened sense of self‑awareness and emotional intelligence.

Strong verbal and written communication skill set.

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📌 Service Manager, Operations (Ontario)
🏢 Reliance Home Comfort
📍 Ontario