The Associate Vice President (AVP), eCommerce Operations is accountable for the overall leadership and performance of end-to-end eCommerce operations, ensuring a stable, scalable, and efficient operating model that supports profitable growth and a consistent customer experience. The role provides executive oversight across Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment.
Working in close partnership with leaders across Store Operations, Digital Product, IT, Fraud, Contact Centre, Transportation, and external partners, the AVP ensures operational readiness, reliability, and continuous improvement.
Key Responsibilities Provide executive leadership and accountability for Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment
Establish and evolve operating models, governance, and controls that support business growth, peak periods, and current Digital capabilities
Lead cross-functional alignment across Store Operations, Digital, IT, Fraud, Contact Centre, and Transportation
Own operational readiness for Digital releases, including deployment coordination, stabilization, and issue management
Provide oversight of vendor onboarding, compliance, and ongoing operational performance for online-exclusive assortments
Govern product availability, orderability, ASN performance, aged orders, and vendor service-level adherence
Lead enterprise-level operational incident management, escalation, and root-cause resolution




Lead and develop a multi-disciplinary organization of leaders and managers across eCommerce Operations and Digital Experience Integration
Foster a high-performance culture focused on operational discipline, collaboration, continuous improvement, and customer outcomes
Requirements Extensive leadership experience in eCommerce, Digital Operations, Omnichannel Retail, or a comparable operational environment
Demonstrated ability to lead large, complex, cross-functional teams within a matrixed enterprise
Strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations
Proven capability translating enterprise strategies into scalable and disciplined operational execution
Enterprise and operational leadership
Cross-functional influence and stakeholder management
Clear and effective executive communication
Change leadership and continuous improvement
Customer-focused decision making
Benefits Competitive salaries and wages
Canadian Tire Profit Sharing
Retirement and savings programs
Store discounts
$5,000 per year in mental health benefits for eligible employees and their families
Triangle Learning Academy professional development
Extensive leadership experience in eCommerce, Digital Operations, or Omnichannel Retail; demonstrated ability to lead large cross-functional teams in a matrixed enterprise; strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations

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📌 AVP, eCommerce Operations (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario