Employment Status
Regular

Time Type
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary
Principal Duties & Responsibilities

Understanding the Business

Initiates the sales process, providing preliminary and ongoing information to existing clients

Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services

Prioritizes work assignments and follow-up responses to client inquiries and proposals

Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business

Prepares cost proposals of services for clients, using applicable questionnaires and worksheets

Maintains accurate and complete client files, including the input of existing client information into the shared sales database

Working Well With Others

Works closely with the Sales team to support and promote continued growth of new business





Works closely with customers to provide customer care on inquiries, quotes and services with an assigned area

Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts

Delivering Results

Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed

Prepares quotes for clients, using applicable questionnaires and worksheets

Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable

Maintains input of existing client information into Centra

Regularly follows up on open quotations and sales opportunities

Researches customer accounts, identifies opportunities for growth and generating leads and demand

Expected to meet/exceed sales targets for assigned medium-sized accounts

Concern for Safety

Understands why HSE is important to self and the organization

Knows the potential hazards and necessary safeguards in own work area(s)

Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions

Demonstrates safe behavior and adherence to procedures

Completes all assigned training events





Preferred Education & Experience

Post‑secondary education required

2-4 years of sales experience

Understanding of Salesforce and Workday a plus

Knowledge of the safety certification industry

Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications

Excellent verbal and written English communication skills

Excellent phone and customer service skills

Detail oriented and able to handle multiple tasks

Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow‑up on client requests

Proven ability to consistently meet or exceed sales goals

Ability to prepare cost proposals promptly to meet customers’ needs

Robust organization and time management skills

Ability to draft and deliver sales presentations

Salary
The typical hiring range for this position in Toronto, Ontario is $67,000 - $89,000 CAD gross annually. The actual base pay offered will depend on factors such as education, licenses, certifications and experience. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.

Equal Opportunity Employer
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [email protected] if you require accommodation in the interview process.

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📌 Key Account Manager (Ontario)
🏢 CSA Testing & Certification
📍 Ontario